Sales Force Automation Executive

About Godrej Consumer Products

Godrej Consumer Products is a leading emerging markets company. As part of the 125-year young Godrej Group, we are fortunate to have a proud legacy built on the strong values of trust, integrity, and respect for others. At the same time, we are growing fast and have exciting, ambitious aspirations.

Today, our Group enjoys the patronage of 1.2 billion consumers globally, across different businesses. We rank among the largest Household Insecticide and Hair Care players in emerging markets. In Household Insecticides, we are the leader in India, the second largest player in Indonesia and are expanding our footprint in Africa. We are the leader in serving the Hair Care needs of women of African descent, the number one player in Hair Colour in India and Sub-Saharan Africa, and among the leading players in Latin America. We rank number two in Soaps in India and are the number one player in Air Fresheners and Wet Tissues in Indonesia.

But for us, it is very important that besides our strong financial performance and innovative, much-loved products, we remain a good company. Approximately 23 per cent of the promoter holding in our Group is held in trusts that invest in the environment, health, and education. We are also bringing together our passion and purpose to make a difference through our ‘Good &Green’ approach to create a more inclusive and greener India.

At the heart of all of this, is our talented team. We take much pride in fostering an inspiring workplace, with an agile and high-performance culture. We are also deeply committed to recognising and valuing diversity across our teams.

Designation: Executive / Sr. Executive

Location: Mumbai

Job Purpose:

The primary aim of this role is to drive the organization’s Sales Force Automation (SFA) and Dealer Management System (DMS) agenda, ensuring alignment with business goals and enhancing field force efficiencies and productivity.

Key Responsibilities:

I. Managing and driving a robust SFA & DMS System and connected processes

• Provide support to sales team in using efficient tools for executing and monitoring SFA & DMS processes.
• Develop new digital tools/processes to align with business strategies and build tracking/monitoring mechanisms to enhance sales processes’ effectiveness.
• Engage with sales team and other internal stakeholders to execute new Digital Projects.

II. Overseeing development and implementation of new SFA & DMS modules and initiatives

• Understand project requirements of the business to ensure final output meets business needs.
• Provide training and implementation of SFA & DMS tools and features.
• Govern vendor partners to ensure the successful implementation of digital initiatives.

III. Ensuring Data Sanity and Accuracy

• Maintain accuracy and uniqueness of all masters and databases.
• Define SOPs for maintaining all masters and ensure compliance from relevant stakeholders.
• Ensure seamless integration of masters and database with peripheral systems.

IV. Delivering seamless helpdesk experience for the field force and channel partners

• Ensure continuous improvement of helpdesk support team service levels to the field force, channel partners and internal teams.
• Maintain TAT within agreed limits.
• Conduct periodic cadence with the helpdesk teams to establish a governance structure for control and monitoring performance.
• Provide timely helpdesk analytics, insights, and feedback to Business on current opportunities, challenges, and solutions for improvement.

Educational Qualification: B.Tech / B.Sc

Experience: 3+ years

Skills:

• Relevant experience in driving and providing complete support to SFA & DMS tools
• Experience in project management and business intelligence.
• Analytical skills, data-driven decision-making, strong communication skills, proficiency in day-to-day operations and follow-up
• Ability to interact with the senior leadership team and drive SFA & DMS agenda.

An inclusive Godrej

Before you go, there is something important we want to highlight. There is no place for discrimination at Godrej. Diversity is the philosophy of who we are as a company. And has been for over a century. Its not just in our DNA and nice to do. Being more diverse – especially having our team members reflect the diversity of our businesses and communities – helps us innovate better and grow faster. We hope this resonates with you.

We take pride in being an equal opportunities employer. We recognise merit and encourage diversity. We do not tolerate any form of discrimination on the basis of nationality, race, colour, religion, caste, gender identity or expression, sexual orientation, disability, age, or marital status and ensure equal opportunities for all our team members.