Virtual Relationship Manager

Client Handling, Insurance, Sales, Securities Market, Stock Broking, Virtual Relationship Manager
April 18, 2024
Full Time

Job Description

Job description

Urgently we are hiring for Kotak Mahindra Bank Ltd. This is a permanent Bank On Roll / Pay-Roll Job.=> This is “Contact Centre Branch” (Non-Branch Banking) based Job,
=> This is completely In-house / Office-based profile, No customer Visit, No face to face interaction, No field work.=> This will be permanently working from office only (Not a Work From Home).

Job Designation: Virtual Relationship Manager- VRM (It’s Outbound / Telesales Profile)

Position Grade: Assistant Manager- M1 / Deputy Manager- M2

Job Location: Wagle Estate (Thane-West).

This is “Contact Centre Branch” (Non-Branch Banking) based Job,

Eligibility Criteria:

  • Must be at least minimum 1 year to 5 years of Sales Experience with Banking or Non-Banking both will be considered.
  • Must be at least Graduate any stream.
  • Must have good communication as well as Sales & Convincing skills.
  • Age should be maximum 32 years.
  • Male & Female both can apply.
  • Must be comfortable to work in (Thane-West location)

 

Job Description/Responsibility:

  • To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.
  • Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets.
  • This skill will also do sales with assigned customer based mapped to them Measure of outcomes NPS, Service Level, Service Quality and Sales.
  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
  • Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
  • Complete the logs specified by the process (End-of-day target).
  • Adherence to Information Security norms & quality process norms.
  • To be aware of and comply with any updates about the process.
  • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Salary Package: Annual CTC 3.00 to 4.50 Lac per annum plus performance based Incentives.
PF, Gratuity, Mediclaim & Insurance cover (as per policy).

Other Job Benefits & Features:
=> Working Day-: 5 Days working in a week.

=> Two Weekly offs: One fixed off on Sunday and another one is any of Weekday/Saturday.

=> Shift Timing-: This is a completely fixed day shift, the shift timing from 9.30 am to 6.30 pm.

=> This is “Contact Centre Branch” (Non-Branch Banking) based Job,
=> This is completely In-house / Office-based profile, No customer Visit, No face to face interaction, No field work.