Associate Manager – SME Sales

B2B Sales, Communication, Customer Relationship Management (CRM), Inside Sales, Interpersonal Skills, Sales Conversion, Sales Processes
March 7, 2024
Full Time

Job Description

About the job

Key Roles and Responsibilities:

  • Act as a first touch point for all new RazorpayX clients coming through various inbound lead sources and qualify a certain volume of leads on a daily basis
  • Ensure reach out to 100% of assigned leads within TAT
  • Understand potential client’s requirement over a call/email, quickly identify pain points and use cases, evaluate intent and urgency, generate interest and propose a suitable solution
  • Search for additional customer information on client’s online presence
  • Move leads to the next stage based on the call outcome and/or set up product walkthroughs & demos
  • Acknowledge all emails from SME customers on time and respond suitably
  • Use sales tools effectively and update CRM properly on time
  • Work with other cross-functional teams as and when required.
  • Help us run experiments/campaigns and measure quality and potential of new lead sources/channels
  • Track if all qualified leads are handled/demos are given by the team as per SLA/TAT
  • In case of leads unavailability, help with outbound cold calls/campaigns planned by management
  • Maintaining a healthy sales conversion ratio.
  • Coordinate on merchant queries, clarification needs and support required for pre-sales activation and/or onboarding whenever required
  • Encompasses the dual responsibilities of effective team leadership and substantial individual contributions.

Mandatory Qualifications:

  • 4+ years of Inside sales experience in SaaS or equivalent B2B setup.
  • Should have basic understanding of sales tools and CRM.
  • Strong communication skills, oral & written.
  • Strong interpersonal skills and an ability to build rapport with customers.
  • Proven experience in a customer-facing role. Should have worked on understanding customer requirements, identifying pain points and probing to understand how their business currently works
  • Experience in managing and leading a sales team is preferred.
  • Experience in the Fintech space/Payments industry would be an added advantage