DGM – Sales & Digital Operations

BDC, Building Organizational Capability, Customer Satisfaction, Customer Service, Direct Sales, Landing Pgaes, Marketing Campaign Management, Sales, Sales Processes, Social Media
March 20, 2024
Full Time

Job Description

About the job

Responsibilities & Key Deliverables

Job Responsibility

  • End To End Hyperlocal Campaign Management Identify Models and Campaign Trail for the month based on Volume Planning & Market Needs
  • Digital Matrix Success: Driving RO I ZO Wise business
  • Dealer Digital Performance: Hyperlocal Campaign Progression / Review : Track campaign lead flow,
  • Field feedback on the leads shared.
  • Digital Infrastructure :
    • Standardized Dealer Digital Assets
    • Google Business Profile : Sales and Service listing
    • Locator / Landing Pages
  • Dealer Social Media
    • Standardized Dealer Digital Platform
    • Lead Management System
    • Real Time Linkage Of Dealer’s Lead Acquisition
  • Digital Ecosystem Development- a) BDC : DEM I ICRE Availability
  • Capability Building & Certification of DEMs
  • Car Portal Budget allocation, Current month Retail targets- Planning brand wise enquiry requirement based on allocated budget. Sharing lead plan with car portals.
  • Booking Reconciliation : Cancellation Failure cases- Reconciling Failed bookings: To validate for cancellation and get booking/refund processed
  • Escalated concerns – online bookings-Concern Closure with support to Customer Care and Booking Support
  • Cases in refund que vs. fund availability-Funds availability for refund
  • Data for Updating CMS screen (Dealer Digital Assets) from ADC / Brand- Updated digital content across platforms

Education Qualification

Bachelor’s and /or Master’s Degree