Service Sales Engineer – HV Switchgears

Job Description

About the job

Your Responsibilities

• Sales targets – Responsible for Sales Target of PGHV Service portfolio which includes selling spares, Retrofit, Bay expansions, Replacement, Trainings, Services for Installation & Commissioning, etc. Defines and proposes sales targets and growth margins for the territory/geographies and ensures their achievement with a structured follow up process
• Pro-Active IB connect for Service opportunities and sustained business growth. Also look for bundling of services to ensure service volume.
• Volume and profit Sells services to customers, focusing on volume, mix and profitability targets for PGHV Service. Enhance service portfolio and sell digital service offerings.
• Creates added value for the customer and Hitachi Energy by ensuring a coordinated sales approach (e.g., frame agreements). Communicates details in accordance with PGHV offering and strategy.
• Marketing Coordinates the use of internal or external resources (e.g., technical, advertising, and marketing) in order to provide value added services to accounts.
• Market activity Monitors competitors’ activity with each account and ensures that appropriate response strategies are formulated and implemented.
• Service Account strategies Participates in the development of Service Sales strategies for accounts by providing the customer’s current business and long-term plans .
• Customer relations Establishes and develops account relationships based on a defined strategy. Acts as focal point for problem resolution and monitors customer claims. Plans, facilitates, and conducts customer .
• Customer knowledge Develops, maintains, and shares detailed knowledge of the customer’s business strategy, purchasing behaviour, organization, decision-makers, customer business drivers, economic trends, and competition. Customer on time issue resolution and thereby improving customer satisfaction & loyalty. Responsible for on time payment collection from customers as per agreed payment terms.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business .

Background

• For this role we are looking for someone with a university degree in electrical engineering combined with a minimum of 5 years’ experience in selling HV Switchgears, preferably service sales background.
• To be successful in this role you are flexible with good communication skills and hold a strong customer focus. Preferably, you have a proven track record of managing and facilitating change.
• The role require fluent English and local language in speaking and writing.
• Proficiency in both spoken & written English language is required .